21 LAWYER MONTHLY ADR AWARDS 2024 Mediation Lawyer of the Year UNITED KINGDOM Q books, take courses, and observe effective communicators to glean insights and refine my skills. For me it is not about being perfect but striving for continuous improvement. A person should stay patient with themselves and celebrate individual progress along the way. I graduated as a mature student with a University of Leicester degree BA Law (Hons) which led to my joining IPOS Mediation LLP in 2000 where my career has been spent in case and practice management. The role of Practice Manager at IPOS Mediation LLP involves a wide range of management and administration responsibilities, within the Mediation chambers. Key responsibilities span several areas and include Financial and Accounting management; office management; Human Resource management and Payroll management and Mediation Case Management and Operations. I believe the reason I can do such a variety of things is because I am incredibly adaptable. I never take anything at face value and always delve deeper into personalities and subjects. I care about client relationship management, and I never settle for second best. If I can’t give something 100% effort, I would rather not do it at all. For me, authenticity is the most admirable trait in a person. If I don’t feel that someone is being truly authentic, I tend to distance myself from them. I am a dispute resolution service professional that makes a living by promoting the expertise of mediators. Civil and Commercial mediators are at the centre of the business I work in. I aim to add value to the professional Mediation Services that mediators provide by helping them differentiate and position themselves as an authority in mediation. Collaborating with the mediators on the IPOS panel is what I cherish the most about my role. Can you tell us who or what motivated you to pursue a career in law and if you had any role models which influenced your decision? School, up to the age of 16 was difficult for me. I suffered from mental health issues, including anxiety. At the time there was no where near as much
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